For a full refund please give us 24 hours notice if you unable to take the tour. Depending on availability, we may be able to reschedule you with no extra fee. If you give us less than 24 hours notice, we will keep a 25% booking fee. If you give us no notice and simply fail to arrive for your tour, no refund will be given.
Please be on time. If you are concerned please call. Sometimes – depending on the time management needs of the rest of your group – it may be possible to wait a little.
Our raft ride will cancelled for safety reasons when the cave river floods (flooding can happen overnight or over several hours). If you feel concerned about possible flooding, please ring our freephone number for an update.
Children are the responsibility of their caregivers. Guides’ instructions must be followed for safety reasons.
Please tell us about any health or fitness concerns you may have before the tour and always follow your guide’s instructions. Spellbound is an outdoor activity with paths, trails and bridges. You will need to be aware of your physical environment throughout the tour and take care where needed.