Terms and Conditions

Cancellations

For a full refund please give us 24 hours notice if you unable to take the tour. Depending on availability, we may be able to reschedule you with no extra fee. If you give us less than 24 hours notice, we will keep a 25% booking fee. If you give us no notice and simply fail to arrive for your tour, no refund will be given.

Check in is 15 Minutes Prior to Departure

Please be on time. If you are concerned please call. Sometimes – depending on the time management needs of the rest of your group – it may be possible to wait a little.

Flooding

Our raft ride will cancelled for safety reasons when the cave river floods (flooding can happen overnight or over several hours). If you feel concerned about possible flooding, please ring our freephone number for an update.

Children

Children are the responsibility of their caregivers. Guides’ instructions must be followed for safety reasons.

Safety

Please tell us about any health or fitness concerns you may have before the tour and always follow your guide’s instructions. Spellbound is an outdoor activity with paths, trails and bridges. You will need to be aware of your physical environment throughout the tour and take care where needed.

What out visitors have to say

Definitely THE tour to go with! ?? Hop was amazing, very knowledgeable and friendly. They meet at the center of town right next to the cafe so you can use the restroom before you jump in the van for 20 minutes and head to the first cave. They have hot chocolate tea and coffee halfway on the tour with some delicious cookies ?? You can also meet them by helicopter if you want. The groups were of 12 people which makes it very intimate and everyone gets to take a picture. Knowledgeable staff!
Mark Robinson
Mark Robinson
07:57 28 Mar 19
Amazing and intimate tour as there is only a maximum of 12 people. our tour guide was so knowledgeable and friendly, telling us all about the area and the history of the caves. We visited a two caves that are not visited by the normal tourist masses. And the glow worm tunnel was something to behold!! If you are in Waitomo you should definitely book this tour
Freya Howle
Freya Howle
21:03 28 Mar 19
Definitely the best guided glowworm and caves tour in Waitomo, would recommend to anyone visiting New Zealand. Our guide Anna was a local to the area of which there is only 50 locals so she was incredibly knowledgeable about the area and all the cave systems, she was also very friendly and patient. The tour was an easy pace Andrew something everyone could do. Spellbound has access to some incredible cave systems with one that is over 13kms long. There's a great boat ride which you take in the cave that provides some incredible access to see some the most amazing glow worms in the world.
Ryan Mills
Ryan Mills
04:15 25 Apr 19
This tour guide group has a maximum 12 people per tour. We were driven to the cave about 20 mins away. There were two caves we toured; the first by boat, and the second was a trek. The boat ride viewed thousands of glow worms! We highly recommend Spellbound and our tour guide, Norm!!
Christina Rodriguez
Christina Rodriguez
01:16 21 Mar 19
Very beautiful scenery and Hop was excellent. Very knowledgeable and great sense of humour. Tour started very quickly with next to no paperwork. Sign in on tablet and if everyone is present then the tour starts. Small group too (~8 people) so felt more relaxed
David Le
David Le
18:07 26 Oct 19